Check that the appointment time, address, service and vehicle details are correct. Contact us as soon as possible if anything needs changing.
Booking details
Check your booking information.
Before the appointment, make sure the following information is correct:
- Your appointment date and time
- The full service address
- Your vehicle registration, make and model
- The service you selected
- Your telephone number
Each vehicle should have its own appointment, with enough time left between bookings.
Preparation
Get your vehicle ready.
Remove valuable items
Take out money, documents, electronics, medication, fragile items and anything sentimental.
Clear loose rubbish
Removing bags, boxes and personal items gives us more time to focus on cleaning.
Make the vehicle accessible
Park safely with enough room to move around the vehicle and use equipment.
Have the keys ready
Someone must be available to unlock the vehicle and provide access where required.
Tell us about unusual conditions
Let us know about mould, bodily fluids, sharp objects, pests, severe staining or damaged trim.
Keep children and pets away
Cleaning products, cables and equipment can create hazards around the working area.
On the day
What happens when we arrive.
- We arrive at the agreed address and contact you if needed.
- The vehicle is inspected and the work required is confirmed.
- The final price is agreed before cleaning begins.
- Condition photographs may be taken.
- The selected service is completed.
- Final checks are carried out with you.
- Payment is due once the work is complete.
Services
Services and estimated timings.
Interior clean
General vacuuming, interior surfaces, dashboard, doors and interior windows.
Exterior clean
Hand wash, wheels, tyres, exterior glass, drying and final checks.
Pricing
How the final price is decided.
Advertised prices are starting prices. The final amount depends on the condition of the vehicle and the amount of work required.
Maintained condition
Regular dust, light dirt and a generally tidy vehicle.
Extra attention needed
Noticeable dirt, rubbish, pet hair, staining or mud.
Significant cleaning
Severe soiling, embedded dirt, heavy staining or excessive rubbish.
No surprise charges
You receive a clear price before any work begins.
Access
Parking, water and electricity.
The vehicle must be parked legally and somewhere with enough safe working space. Where water or electricity has been agreed, the supply must be available, safe and authorised for use.
Provide any gate details, parking permits, access codes or restrictions before the appointment.
Weather
Outdoor appointments depend on safe conditions.
Heavy rain, strong wind, lightning, ice, extreme heat or unsafe conditions can affect exterior services at short notice.
Vehicle condition
Tell us about hazardous materials.
Contact us before the appointment if the vehicle contains mould, blood, vomit, faeces, needles, broken glass, chemicals, fuel, pests or other potentially hazardous material.
Work may be refused or stopped if specialist equipment is required or the vehicle is unsafe. Complete removal of stains, smells, pet hair and permanent marks cannot be guaranteed.
Belongings
Remove personal items and valuables.
Items left inside may prevent certain areas from being cleaned. Child seats are not normally removed, dismantled or reinstalled. The customer is responsible for ensuring they are fitted safely.
Changes
Rearranging or cancelling.
Give as much notice as possible if you need to cancel or move your appointment. Repeated missed appointments or late cancellations may lead to future bookings being declined.
If we need to rearrange because of weather, illness, equipment failure or travel disruption, we will contact you and offer another time where possible.
Aftercare
After the clean.
- Inspect the vehicle before we leave
- Allow damp mats and surfaces to dry fully
- Avoid putting wet or dirty items straight back inside
- Keep your booking confirmation for your records
- Contact us promptly if you notice a concern
Common questions
Frequently asked questions.
Do you come to my address?
Yes. Ethan's Auto Care is a mobile service covering Scunthorpe and nearby agreed areas.
Do I need to be home?
Someone must be available to provide access, approve the price and arrange payment unless agreed otherwise.
Are the advertised prices fixed?
No. They are starting prices. The final amount depends on the vehicle's condition.
What payment methods do you accept?
Cash is currently accepted. Payment is due when the service is complete.
Can I book two vehicles?
Yes, but each vehicle should have its own appointment with enough time between bookings.
What if my vehicle is very dirty?
We will inspect it and confirm whether extra time or a higher price is required before starting.
Can every stain and smell be removed?
No. Some stains, odours, scratches and permanent marks cannot be fully removed through a standard clean.
Do you remove pet hair?
Light pet hair may be included. Excessive or embedded pet hair may increase the price.
Will rain cancel my appointment?
Not always. Unsafe or unsuitable weather may mean an exterior clean needs to be rearranged.
Can I leave belongings in the car?
Remove valuables, fragile items and loose belongings. Areas blocked by items may not be cleaned.
Do you clean hazardous waste?
It must be disclosed before booking. Specialist work may be refused if proper equipment is required.
Can you clean a van?
Contact us before booking. Larger or commercial vehicles may need a longer appointment or separate quote.
What if I am unhappy with the result?
Tell us before we leave where possible, or contact us promptly with your appointment details and photographs.
Need to change something?
Contact Ethan's Auto Care.
Include your name, appointment time, registration and the change you need to make.
Legal information